FAQ

Q1:Do you have patent for your products:

A: Yes, we apply more than 30 national layout-design invention patents and 15 utility model patents.

Q2: Can I get some samples?

A: Yes, we can supply the charged sample for your checking our finished product.

Q3: How to start orders or make payments?

A: Proforma Invoice(PI) will be sent to you firstly after your confirmation, enclosed our bank information. Payment by T/T, Western Union or Paypal or Escrow(Alibaba on-line pay).

Q4: How to confirm the Product Quality before placing orders?

A:You can check our whole set of international certificate. They're the best description and provement.  If you have extra sepc. request (not including product appearance), we can adjust ours and manufacture it according to your requests.

Q5:What’s your MOQ?

A: We have no MOQ for clients.(not including the cooperated agent) 

Q6: How about delivery leadtime?

A: Normally within 15 working days after deposite payment. (Chinese holiday not included)

Q7: How do you treat quality complaint?

A: First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement.

Q8. You are manufacturer or trading company?

A: We are the manuifacturer and all of our products is designed and made by adot lighting company. And you're welcome to visit our company at anytime you want.

Q9. Do you provide OEM services?

A: Yes, we supply OEM&ODM service and the MOQ should be 500pcs per spec.

Q10.How about your adapter?

A: We supply all kinds of high quality adapters with standard Australia, Euro ,US ,UK,JP plug etc.